Events

GS1 Hong Kong Retail Summit 2025 Highlights

From AI-powered supply chains to sustainable business transformation, here’s what industry leaders shared at the GS1 Hong Kong Retail Forum 2025 about building smarter, more resilient retail ecosystems

Reading Time

0 Minutes

Table of Contents

Expand

Authored By

Patrick Florzczak

Head of Partnerships

The GS1 Hong Kong Retail Summit 2025 brought together global leaders, innovators, and policymakers to discuss the future of commerce, where AI, sustainability, and digital transformation converge.

Held in Hong Kong, the event served as a strategic meeting point for decision-makers shaping the next generation of retail.

‍

Setting the Stage: Leadership and Vision

‍

The forum opened with welcoming remarks by Mr. Roy Ng, Chairman of the GS1 Hong Kong Board, followed by an inspiring address from Ms. Mable Chan, JP, Secretary for Transport and Logistics, HKSAR.

Their shared vision highlighted Hong Kong’s commitment to becoming a hub for smart commerce, sustainable trade, and data-driven retail ecosystems.

From Sustainability to Smart Systems

‍

The first plenary, moderated by Mr. Andy Law (Deloitte China), focused on one of the event’s defining themes: the Digital Product Passport (DPP).

Panelists from Cobalt Fashion, Gold Peak Technology Group, and GS1 Global discussed how traceability, transparency, and circular economy models will redefine supply chains in the coming decade.

‍

Decoding the Consumer Mindset

Data took center stage with YouGov’s Philippe Chan revealing key insights from regional consumer sentiment studies.

This led into Plenary 2, where GS1 HK Chief Executive Ms. Anna Lin and KPMG’s Anson Bailey presented findings from a 1,500-respondent survey across Hong Kong and the Greater Bay Area.
The results revealed three dominant consumer priorities for 2025:

Growing trust in AI-powered retail experiences
Higher expectations for sustainability and ethical consumption
Continued demand for seamless omnichannel shopping

‍

AI in Action: Building the Future of Commerce

The CEO Panel, moderated by Anson Bailey (KPMG China), brought together visionary leaders from Cloudpick, Creative Machines, HULA, LocoBike, and GS1 HK.
The discussion explored how AI is driving transformation in logistics, retail operations, and customer engagement, with collaboration emerging as the cornerstone of innovation.

Agentic AI and the New Era of Autonomy

In one of the forum’s most forward-looking sessions, Dr. Toa Charm (GS1 HK & Data and AI Literacy Association) moderated a deep dive into Agentic AI — autonomous systems capable of decision-making and adaptation.
Panelists from HKBN, Prudential, Jebsen & Co., and The Bank of East Asia discussed the balance between autonomy, ethics, and accountability, highlighting how agentic intelligence is already reshaping retail operations and supply chain resilience.

‍

The Power of Going Global

Parallel sessions explored Hong Kong’s expanding digital footprint in global commerce.
Industry leaders from HKTVMall, Tmall Global, Lazada, and JD Worldwide shared strategies to help Hong Kong brands grow internationally, from AI-driven inventory optimisation to unlocking cross-border eCommerce opportunities in Mainland China and Southeast Asia.

‍

Recognising Excellence in Digital Transformation

The forum also honoured outstanding achievements during the Digital Transformation Awards, celebrating businesses leading the shift toward smarter, more connected retail ecosystems.

‍

Closing Reflections: Resilience and Reinvention

The event concluded with the Chairman Club Plenary, a candid discussion on navigating adversity and driving transformation.
Executives from FoodTech AI, Meiriki Japan, Momax Technology, and Uni-China Group reflected on leadership in uncertain times and the role of innovation as both a survival strategy and growth engine.

Key Takeaways

AI is no longer optional. It is operational.
Sustainability meets scalability through traceable, transparent systems.
Consumer trust is now the defining metric of success.
Collaboration across industries will define the next decade of retail evolution.

‍

The GS1 Hong Kong Retail Forum 2025 reaffirmed one clear message:
The future of retail belongs to those who connect intelligence, interoperability, and integrity, transforming every shelf, store, and system into a smarter ecosystem.

‍

INSIGHTS & UPDATES

Explore More from the OmniShelf Blog

Stay ahead of the curve with deeper insights, product updates, and industry trends shaping the future of retail technology. Discover more stories that matter to your business.

GS1 Hong Kong Retail Summit 2025 Highlights

How Computer Vision is Revolutionizing Retail

Discover how AI-powered computer vision is revolutionizing retail operations. From preventing theft and managing inventory to enhancing customer experience, see how this technology, powered by edge computing, is reshaping the modern shopping experience.

Why Shoppers Walk Away

Learn why product availability is the foundation of customer experience. See how one “Out of Stock” sign can impact sales, loyalty, and reputation and how retail AI can stop it from happening.

The Imperfect Shelf Is Destroying Your Stores. Here’s Why.

Every misplaced product, wrong price tag, and empty shelf costs more than you think. Here’s why the imperfect shelf is retail’s hidden trillion-dollar problem.

NRF Paris 2025 Day 3 Recap: Unified Commerce & AI

Day 3 of NRF Paris 2025 highlighted unified commerce, AI-driven personalization, omnichannel innovation, and the future of customer experience in retail.

NRF Paris 2025 Day 2 Recap: Ai, data and customer centric strategies

Day 2 of NRF Paris 2025 showcased how retailers are using AI, data, and customer-centric strategies to transform payments, supply chains, loyalty, and in-store experiences. From community sponsorships with Snipes & PSG to MediaMarktSaturn’s omnichannel reinvention, the event highlighted the future of retail with personalization, automation, and next-gen customer engagement.

NRF Paris 2025 Day 1 Recap: AI, Payments & Omnichannel Innovation

Discover the highlights from Day 1 of NRF Paris 2025 – Retail’s Big Show Europe. From AI-powered retail operations and evolving payment solutions to omnichannel strategies and sustainability, here’s how leaders are shaping the future of retail.

We Are Attending NRF 2025: Retail’s Big Show Europe

Join OmniShelf at NRF Paris 2025, where innovation meets retail. Join us at Europe's premier event to explore cutting-edge solutions for the future of shopping.

Are Your Shelves Killing Your Sales?

Learn how poor shelf execution silently kills retail sales and how smarter real time solutions can improve revenue, trust and efficiency.

Why a Store Operating System is Non-Negotiable for Retail Expansion

Discover why spreadsheets and manual processes can cripple retail expansion. Learn how a Store Operating System (SOS) eliminates out-of-stocks, boosts shelf compliance, prevents staff burnout, and enables data-driven growth for modern retailers.

We are at Retail Asia Expo 2025

We are here at the Retail Asia Conference & Expo 2025!

From Dock to Display: Closing the C-Store Execution Gap

The mission was clear. A major beverage brand spent millions to launch its new energy drink, meticulously planning every detail down to the cooler placement in thousands of convenience stores nationwide.

The Invisible Threat to Retail: How Phantom Inventory Haunts Southeast Asia

Discover how phantom inventory silently drains profits in Southeast Asia’s retail sector. Learn the causes, consequences, and strategic solutions to eliminate this invisible threat.

How AI Can Help You Manage the Store (At Every Level)

Learn how applied AI is transforming retail operations by reducing decision fatigue, preventing stockouts, and improving execution at the store, area manager, and headquarters levels with the OmniShelf Store Operating System.

The Trillion-Dollar Problem: How Poor Shelf Execution is Costing Retailers Billions

Poor shelf execution is costing retailers billions. This blog explores how out-of-stocks, pricing errors, and misplaced items sabotage sales and erode trust—even when products are in-store. Learn why traditional methods and outdated tech fall short, and how OmniShelf’s AI-powered, real-time shelf operating system helps prevent lost revenue, even without internet access.

What we learned at Shoptalk Europe 2025

Omnishelf joined retailers and tech leaders at Shoptalk Europe 2025 to explore what’s next for the retail shelf. Here’s our take on the trends that matter.

Live from Zebra DevCon 2025: Real Retail Problems, Real Solutions

OmniShelf is proud to be here on the ground. We’re showcasing how our real-time shelf intelligence tool helps store teams save time, improve shelf execution, and increase sales without needing extra hardware.

Meet Us at NRF Singapore 2025

Discover how OmniShelf and Zebra Technologies are transforming shelf management with real-time retail intelligence at NRF Singapore 2025. Visit us for live demos and expert insights.